Shipping policy

Shipping Costs

  • Free shipping for orders above £20 (UK)
  • Royal Mail 1st class shipping  £4.49 (UK)
  • Royal Mail 2nd class shipping  £3.49 (UK)
  • Standard Shipping £14.25 (USA)
  • Royal Mail International Standard £17.99 (Rest of the world)

Shipping Range

  • Delivery Area: We currently ship globally

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 22:00 (GMT) London time will be processed the same day; those placed after will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

UK

  • Royal Mail 1st class shipping  1-2 days 
  • Royal Mail 2nd class shipping  2-3 days

USA

  • Standard Shipping 3-7 days

Rest of the world

  • Royal Mail International Standard Shipping 7–14 days

Shipping Process

  • Courier Services: We use reliable carriers such as Royal Mail.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Customs, duties, and taxes

Vitammies.co.uk is not responsible for any customs duties, import taxes, or fees applied to your order. Any fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, and customs charges).

International deliveries may be subject to customs inspection and clearance delays.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.
  • Late deliveries: If your order has not reach you within provided timeframe contact our customer service for resolution.

Returns

Returns Policy: For detailed return instructions, please refer to our Returns policy.

Contact

Email: info@vitammies.com

Postal address:
124 City Road, London, EC1V 2NX, United Kingdom

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (MST)

Response Time: We aim to reply within 1 to 2 business days.